Fishtank Consulting Privacy Statement

This privacy statement is effective as of 13 April 2023.

This page explains how Fishtank Consulting (also referred to as "we", "us", "our" and “Fishtank”) protects the personal data we collect via the web pages of the website. By using this website, you agree to the use of such information in accordance with this Privacy Statement. Fishtank is bound by the Personal Information Protection and Electronic Documents Act (PIPEDA). Fishtank believes privacy is an important right of customers and website visitors and takes steps to protect your personal information in the ways described in this privacy policy.

Types of personal information we collect

Fishtank Consulting only collects personal information where reasonably necessary to conduct our business and provide our customers with a high level of customer service. The nature of the personal information that is held by Fishtank will vary depending on the nature of the interaction between you and Fishtank.

We collect personal information if it is voluntarily provided by visitors for pre-defined purposes. Such information may consist of, but is not limited to, your name, email address address, phone number, job title and company address, and other contact information. When providing this information you will be informed if specific information is necessary or optional to provide. Information labelled with an asterisk on our website forms are mandatory to provide.

Fishtank uses this information to enable it to conduct its business and provide services to its customers and prospects.

Use of Snitcher

We use Snitcher to measure the business usage of our website. This service shows us the company names and addresses based on the IP addresses of our visitors. For Snitcher to distinguish between different visitors on our website, it sets a cookie named 'SNID' with a lifetime of two years.

What do we collect via your website or apps activity?

We collect standard Internet log information and website statistics (which includes, but is not limited to IP address, browser type, language, geolocation, pages accessed, search terms used to access these pages, access times and referring website addresses), however this information is anonymous (we can’t tell who you are). We do not collect any sensitive information, or store, track or monitor any personal information regarding your website use.

We may use cookies or web beacons to collect aggregate data in order to improve our website experience to users.

How we use, hold and disclose your information

Personal information collected by Fishtank is primarily used to provide services relating to website development and digital marketing. Fishtank may also use your personal information from time to time to develop and maintain additional services, which may be of benefit to you.

From time to time, Fishtank may use the personal information in its possession to market services that may be of interest to you and/or your company. You may register or fill in a form on the website to gain access to certain content or express interest in an event such as a webinar. In such cases, this information may be used for marketing purposes, sending you promotional materials or communications regarding Fishtank services that we believe may be of interest to you.

In circumstances where Fishtank uses your personal information in this manner, Fishtank will provide you with a right to choose whether or not to receive such information and marketing materials in the future.

Fishtank does not share your personal information with other companies we deal with or any related corporations.

Social sharing

We may host various blogs, forums, articles and other services that allow you to share content with other users on social media platforms. Any personal information that you contribute to any social media platform can be read, collected and used by other users, therefore Fishtank is not responsible for any other user's use, misuse or misappropriation of any personal information or other information that you contribute to any social media platform.

Data quality

We keep your data as accurate, complete and up-to-date as possible. We make an effort to ensure this data is of high quality, but this relies on the accuracy and frequency of data provided by clients and other third parties.

Data security

We take reasonable steps to protect your data from misuse, interference and loss, and from unauthorised access, modification or disclosure. This involves:

  • Non-disclosure - we do not disclose your personal information to other people or corporations.
  • Physical security - we’ve taken measures to prevent unauthorised entry to our premises and paper-based personal information.
  • Computer systems security - We’ve adopted measures to prevent unauthorised access and modification to our computer systems, databases and networks. Fishtank also takes reasonable steps to destroy or ensure the de-identification of personal information which is no longer needed by Fishtank for the purposes described in this Privacy Policy.

However, we cannot completely guarantee the prevention of all risks of misuse of your information. If you completed a form on the website, you must maintain the confidentiality of your identifiers in order to prevent illicit use.

Open and transparent management

We make our Privacy Policy available on our Internet website and accessible in all locations where users are expected to provide us with personal information.

Access and correction

You have the right of access to personal information Fishtank holds about you. If you believe that Fishtank holds personal information relating to you, and you wish to obtain access to this information, correct such information, or you wish to complain about a breach of the data protection regulation, please contact us at [email protected].

In the event that you make a request to us to access personal information about you that is held by us, we will review our records to determine what personal information relating to you, that we hold and endeavour to respond to your request within a reasonable period of time after the request is made. We endeavour to ensure the person or company seeking access is indeed the person or company the information is about and, in this regard, we may request that identification is provided before the personal information is released.

Once we have notified you of the nature of the personal information relating to you which we hold, we will organise a time for you to view that information if it is reasonable and practicable to do so.

Changes to our Privacy Statement

We may modify this Privacy Statement from time to time at our discretion. We will update the date at the top of this page with the latest revision.

Children's privacy protection

This website is not designed for or targeted at children under 17 years of age. It is not our policy to intentionally collect or maintain information about anyone under the age of 17. Therefore, if you are under 17, please do not attempt to send any personal information to us.