Parkland was the first regional library in Alberta, opened in 1959. More than 50 years later, Parkland Regional Library is a network of 39 public libraries across central Alberta, serving over 200,000 residents.
The network provides technical and professional support to public libraries in the system area so that even small libraries are cost effective and have access to assistance that’s made possible by working through the system.
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Indexed content across all the libraries Integrated Library Systems (ILS) including Polaris, Horizon and BiblioCommons, as well as over 100 websites and 80,000 books in their catalogues, giving users access to a wealth of libraries content and information. The book reservation and the check-out system were also integrated to ensure any reserved or checked-out items appear when searched.
Long gone are the days of users having to bounce around different sites to find a local library that stocks a particular book. The location-aware search feature prioritizes books and events near the user when searching, while also giving them the option to see everything available across the region.
The Coveo implementation gives Alberta Regional Libraries access to a wealth of data and analytics about user searches that they can use to understand their audience and enhance their experience. This includes the ability to see which frequently searched items they don’t currently stock, which they can order to further improve their service to the community.
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