Deep Dive: Sitecore XM Cloud vs Sitecore XP vs Sitecore XM

Ultimate Showdown: Sitecore XM Cloud vs XP vs XM

I will start by saying - XM Cloud is an incredible platform. Fishtank has been involved in a lot of XM Cloud implementations (+12 at the time of publishing) and I’ve seen it’s impact first-hand. The platform has simplified the lives of dev teams, marketers and infrastructure ops.

I’ve re-written this article to help share that updated perspective while digging into the age old questions - is XM Cloud right for my organization?

To help understand it this we’re going to dig into the fundamentals and look at feature by feature comparison of XM Cloud, XP & XM to show where we can find the impactful differences.

But first - if you need help navigating the different version of Sitecore and creating a path forward or just a quick chat please reach out, I’m very happy to make time. You may also want to check out my write-up on Sitecore XM Cloud pricing.

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Sitecore Feature Comparison

Feature	XM Cloud	XP	XM
Content Management
Headless	Yes	Optional	Optional
Structure content	Yes	Yes	Yes
Unstructured content	Yes	Yes	Yes
Multi-language	Yes	Yes	Yes
Multi-tenant	Built-in	Yes	Yes
Multi-site	Built-in	Yes	Yes
Advanced Workflow	Yes	Yes	Yes
Content Editing & Creation
Visual in-page editing	Yes	Yes	Yes
Drag & drop page building	Yes	Yes, w/ SXA	Yes, w/ SXA
No-code layout templates	Yes	Yes, w/ SXA	Yes, w/ SXA
Low-code components	Yes	Yes, w/ SXA	Yes, w/ SXA
SaaS component builder (Components)	Yes	No	No
SaaS page builder (Page Builder)	Yes	No	No
Saas content explorer (Explorer)	Yes	No	No
Simplified editing interface	Yes	No	No
Feature	XM Cloud	XP	XM
Security
Role & User-based security	Yes	Yes	Yes
Item & Field-based security	Yes	Yes	Yes
SSO Integration	Yes	Yes	Yes
SOC2 Certified	Yes	Yes	Yes
Connectivity
Webhooks	Yes	Yes	Yes
GraphQL	Yes	Yes (w/ Headless Services)	Yes (w/ Headless Services)
Layout Service	Yes	Yes (w/ Headless Services)	Yes (w/ Headless Services)
Technology
Development	JavaScript / TypeScript	.NET MVC	.NET MVC
Back-end	Yes	Yes	Yes
Front-end	Requires Vercel, Netlify or custom Next.js solution	Built-In	Built-In
Infrastructure Options
Virtual Machines	No	Yes	Yes
PaaS (Platform as a Service)	No	Yes	Yes
SaaS (Software as a Service)	Yes	No	No
Hosting Environments	SaaS	Azure, AWS, etc	Azure, AWS, etc
Content Delivery	Requires Vercel or Netlify, Not included	Sitecore / .NET, Included	Sitecore, / .NET, Included
Content Delivery Edge Network	Yes	Custom	Custom
Feature	XM Cloud	XP	XM
Architecture
Composable	Yes	No	No
All-In-One	No	Yes	Yes
JAMStack	Yes	Optional	Optional
Headless	Yes	Optional	Optional
Upgrades
Future Upgrades Required	No	Yes	Yes
Automatic Upgrades	Yes	No	No
Infrastructure Maintenance
Operational Hosting Support	Included	Not included	Not included
Scaling Management	Included	Not included	Not included
Performance Management	Included	Not included	Not included
Marketing Features
Personalization	In-Session	Multi-Session	In-Session
A/B Testing	Yes	Yes	Yes
Campaigns	By Referrer	Multi-Session	In-Session
Profile / Personas	Limited	Multi-Session	In-Session
Marketing Automation	No	Yes	No
Email Marketing	No	Yes	No
Forms	Yes	Yes	Yes
Analytics	Yes	Yes	No
DevOps
Built-In Deployment	Yes	No	No
Blue / Green Releases	Yes	No	No
Environment Variables	Yes	No	No
In-App Logging	Yes	No	No

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The Best Option Is Sitecore XM Cloud

What does this comparison table ultimately tell you? All versions of Sitecore have rich feature sets that power some of the most sophisticated experiences and largest brands, but XM Cloud has a series of definitive features that set it apart.

• Built-In DevOps with automated deployments saves an amazing amount of time.
• XM Cloud, being SaaS, is automatically updated and constantly improving. No upgrades involved.
• Headless websites (powered by Next.js, running on Vercel or Netlify) have significant performance and scalability advantages.
• XM Cloud has a vastly improved authoring interface, reducing the time-to-market significantly for content teams.

Difference Between Legacy Options: Sitecore XM vs Sitecore XP

Both Sitecore XP & Sitecore XM (let's leave XM Cloud out of it) are excellent content management systems that offer essentially the same features, release versions, modules, and capabilities. However, they differ in two primary ways.

• Sitecore XM allows you to personalize a user's experience only based on their current visit. By contrast, Sitecore XP tracks users' actions and experiences over multiple sessions.
• Sitecore XP, in tracking users' activities over multiple sessions, stores user information in a sub-system called xConnect. Sitecore XM does not have this. Because user information is stored, it can be leveraged for things like CRM syncing, marketing automation and longer-tail personalization.

Without xConnect, Sitecore XM has a smaller infrastructure footprint and cost of ownership than Sitecore XP.

If you see a comparison of XM Cloud to Sitecore XP, that comparison also applies to XM with the above differences in mind.

Understanding a Headless CMS (XM Cloud) vs Hybrid CMS (XP)

Headless CMS

XM Cloud is a headless native CMS. XM Cloud will deliver the content to a front-end server (Next.js-based) that will render your website. This is a very modern approach to have 100% separation between your front-end and back-end.

It means that in addition to Sitecore XM Cloud, you will rely on a service like Vercel or Netlify to host and render your website's front-end. Most importantly, this means your website is delivered by a technology platform specifically designed for high-performance websites.

It also makes website development more “light-weight” for developers.

Hybrid CMS

If you install Sitecore's Headless Services module - Sitecore XP and XM can also run in the headless mode. This makes it a hybrid CMS, supporting traditional .NET MVC development while allowing for headless development. You could have multiple site with some running MVC and some headless.

In fact, if you're getting ready to migrate to XM Cloud, you may retool your site to operate using the Headless Services module.

Sitecore XP: All-in-One vs XM Cloud: Composable

All-In-One Platform

Sitecore XP is a traditional all-in-one CMS platform.

• It is your single source for everything you'd like a digital marketing platform to do.
• This includes content management, personalization, marketing automation, and emails.
• The pro is one-stop shopping.
• The con is, speaking realistically, you're likely paying for things you're not using. And slightly more cynically, are you getting the best-of-the-breed tools for your business?

Being the best all-in-one platform doesn't mean it's the best specialized tool for email marketing, personalization, automation, or form creation.

Sitecore XP is an elite DXP / CMS platform but is the all-on-one approach right for your organization, or is taking a composable approach with your tech stack a better fit for your goals?

Composable

XM Cloud is a natively composable CMS platform built on SaaS technology. This means you're not responsible for hosting or operations, and can easily integrate other tools like email, CRM, and recommendation engines without tight coupling.

XM Cloud is the high-end enterprise DXP / CMS that serves as the foundation for a composable tech stack, offering best-in-class capabilities.

While Sitecore XM isn't SaaS-based and lacks true composability, and while you can still add composable technologies to prepare for an eventual XM Cloud migration, it’s often existing Sitecore XM / XP hosting & security that can burden composable solutions.

Comparing Personalization Across Sitecore Versions

Let’s dig in a little deeper than we need in the table.

Platform	Scope	Rules	Speed
Sitecore XM Cloud	In-Session	Standard	Very Fast
Sitecore XP	Multi-Session	Extensive	Standard
Sitecore XM	In-Session	Standard	Standard

Sitecore XM Cloud runs its personalization rules at the “edge”, which only takes milliseconds. In turn, it has a simpler ruleset involving information known at the “edge”. It can still personalize based user interactions, referrers, UTMs, geolocation and a growing variety of options. Take look at our article on creating personalization audiences in XM Cloud. You can handle most personalization scenarios with these options.

Sitecore XP offers multi-session personalization, being able to use previous interactions, score users engagement and even sort them into personas. The problem is, very very few organizations have the operational capacity to make use of XP’s personalization capabilities.

The more advanced the personalization scenarios, the less users it will affect, the harder it is realize the ROI of the effort.

Considering Sitecore Personalize

There is an additional product called Sitecore Personalize that delivers a level of personalization, beyond even Sitecore XP. And does it in a way that allows you personalize more effectively at scale.

Sitecore Personalize is a platform used to trigger personalized experiences across multiple platforms (web, apps, email, etc.), target a user at a website, page or component level, can trigger and consume APIs and measure everything through a detailed A/B testing suite.

Looking at the strength of personalization features (not performance, value, etc), I’d rank them as follows:

1. Sitecore Personalize (new product)
2. Sitecore XP (built-in)
3. Sitecore XM Cloud (built-in)
4. Sitecore XM (built-in)

Sitecore Personalize is commonly purchased along with Sitecore XM Cloud or added on as composable personalization solution for Sitecore XM.

The Impact Of No More Sitecore Upgrades

XM Cloud is a SaaS solution that does not require upgrading. To always be up to date, to always be getting new features and fixes is a massive savings in money and time.

This especially true for those of us who have lived with the non-SaaS Sitecore versions. There will typically have a couple minor versions released each year and a major version every 2 years (more or less).

Due to organizational policies and support lifecycles, companies often perform upgrades simply to maintain compliance. While we all appreciate compliance, these upgrades can be costly in both time and money without delivering clear business benefits.

Simpler Development with XM Cloud

Sitecore XM Cloud offers a much simpler development environment setup and faster development process compared to earlier Sitecore versions. The platform now uses a shared XM Cloud development environment for the CMS/DXP, where developers connect from their local Next.js environment. This streamlined approach makes it remarkably easy to set up development environments—developers can even point their development environment directly to QA or Production content for troubleshooting.

Traditional Sitecore development requires application Visual Studio, solution rebuilds, deployments, DLL confusion and IIS restarts. Which can become very laborious costing time and money.

Sitecore XM Cloud’s Enhanced Authoring Tools

XM Cloud still (for now) provides access to the legacy ways of authoring and building sites in Sitecore - Experience Editor & Content Editor.

But XM Cloud has introduced new features to enhance the author's experiences. Each can be thought of as their own SaaS features.

Sitecore Page Builder: a new interface that combines the content structure & taxonomy, visual page editing, and content metadata into a single experience.

Sitecore Explorer: a data-driven view of exploring your content and maintaining pages.

Sitecore Components: A very powerful platform that allows users to create new components without code (or very minimal). It also allows you to connect your components to content sources that exist outside of Sitecore (like an RSS feed, or an API from an event management platform). Take a look at my detailed overview of Components.

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Which Sitecore Version Should I Use?

Sitecore XM Cloud, probably, eventually. 🙂 XM Cloud is the superior platform for organizations but the main question to answer is when and how it should be used, not if. Then we’ll usually want to rally around a major initiative (like a new website build) or perhaps a digital transformation initiative. If you’re creating a net-new web property, XM Cloud is a easy decision.

On the other side, organizations should consider staying on XP / XM when they:

• Have an existing site or platform that works well for them.
• Have recently developed a new site using Sitecore’s MVC stack.
• Have regional or data sovereignty issues that require special infrastructure.
• Want to explore headless architecture on XP / XM before moving to XM Cloud.

There are definitely use case for organizations to adopt Sitecore XM and XP or stay on them vs XM Cloud. Perhaps data residency concerns, technology preferences, overall cost or budgeting cycles could all be factors that influence a decision.

Please contact us if you’d like some help, no obligation, to work through your options and help make your case.

Thanks for reading.